Additional Information and Speaker Biographies

Session 1: De-escalate Anyone, Anywhere, Anytime: Unplug the Power Struggle with Principle-Based De-escalation

Imagine dealing with any situation. In this introduction to Principle-Based De-escalation, learn 5 surprises and 3 Guiding Principles that will allow you to remain in control at all times, support anyone, anywhere, with any issue, and avoid the wrong response which can make the situation worse.
Is it really possible to de-escalate anyone, anywhere, anytime? Yes! Imagine yourself dealing with any scenario with anyone, anywhere, with confidence and long-term foresight. This is possible with a Principle-Based approach to de-escalation.
While no single technique will work on every person, there is a small set of principles that do apply to everyone. These principles are universal so they apply to any age person, any level of ability or disability, and any setting.
If you are new to de-escalation, this overview will introduce the guiding principles that form the basis for today's professional behavioral interventions and emergency response protocols. If you are experienced, this presentation will serve as a valuable affirmation or even help you fuse together varied, previous trainings into a consistent and potent practice. Attendees will be asked to consider past or future scenarios they encounter in order to apply the learned process and identify needed skills.
Specific goals for this overview are to help you learn to:
1. Remain in control at all times.
2. Support anyone, anywhere, with any issue.
3. Avoid the wrong response which can make the situation worse.


Session 2: Physical Building and Operation Controls to Deter an Armed Intruder

Facility Security Controls

  • ‘Harden’ your Buildings, Operations, and Grounds to Deter an Armed Intruder from Entering

Active Shooter Prevention

  • Warning Signs and Implementing a Prevention system- “Hear Something, Say Something”

  • Intuitive Concern Training- What is it? Why is it important?

  • Visual Weapons Screening

Session 3: Lifesaving Tips When Facing an Armed Intruder or Active Shooter at Your Company

Active Shooter Response

  • Fear Management

  • Decision Making Under Stress

  • Use of Distractions- “A Bridge to Your Action Script”

  • Weapons Use and Malfunctions- Openings of Opportunity

  • Break Windows-“What it Really Takes”; Secondary Exits and Options When in Lockdown

  • 35 Lifesaving Tips When Facing an Armed Intruder or Active Shooter

Speaker Bios:

Chris Breece, RIGHT RESPONSE Administrator
Service Alternatives Training Institute
I've been training since: 2000
I've been with SA since: 1993

I have had the privilege to have worked with each of the divisions within Service Alternatives during my time here. I began with SA in 1993 working with at-risk youth and children with developmental disabilities in a variety of settings; group care, staffed residential, family preservation, and support to foster parents.

In 2000, I was offered the opportunity to work as a training specialist with adults with developmental disabilities and the staff that support them. In 2003, I also began working with and training the staff that assist individuals in finding gainful employment.

In 2008, I was promoted to Training Administrator for Adult Supported Living, overseeing all aspects of training and consultation support for that division. In 2011, we were successful in bidding for the statewide DDA Technical Assistance Contract, allowing me to apply those training and consultation experiences to meeting the needs of other providers and agencies throughout the state of Washington.

My wife and I made the move to New Jersey in 2014 to be closer to family and I have been thankful for the opportunity to continue to work for Service Alternatives remotely. Most recently in 2016, I was hired as the Administrator in charge of RIGHT RESPONSE. In that role I oversee all aspects of that program, as well as provide training on the topic of de-escalation and crisis prevention across the nation.

During my time with SA, I have participated in many projects involving curriculum development, positive behavior support, staff development, and consultation for SA employees as well as many individuals, agencies, and companies. I look forward to having the opportunity to serve you.

Ted Hayes consults with businesses, school districts, and municipalities throughout Wisconsin to develop safety programs and risk management strategies. For over 29 years, Ted has served as a security and safety consultant to clients in Wisconsin and throughout the United States.  In 2001, Hayes and Waukesha County (WI) Sheriff Bill Kruziki authored the book, "Not In MY School! A Pro-Active Guide to School Violence Prevention" and in November, 2014, Ted authored his second book, "If it's Predictable, It's Preventable – More than 2,000 Ways to Improve the Safety and Security in Your School." 

During the fall of 1998, Hayes was a featured presenter at the Wisconsin School Safety Summit hosted by Attorney General James Doyle. 

Additionally, Ted has been a featured speaker for the:
National Sheriffs Association
National Association of Pupil Transportation
Kansas Dare Officers Association
Law Enforcement Training Network
Wisconsin Attorney Generals Conference

Wisconsin Company Counselors Association
Wisconsin Association of School Boards
Wisconsin Association of School Business Officials

In 2014, Hayes was chosen to the ‘hot 100’ list by Insurance Business in America.

Ted currently serves on the board of directors of the Wisconsin Association of School Business Officials (WASBO) and is a member of the WASBO Safety and Risk Management Committee. He also continues to author articles on school safety, security, and violence prevention.  Ted can be contacted at

Captain Mike Bolender is a 25-year veteran with the Oak Creek Police Department (OCPD) commanding their patrol division, emergency communications and use-of-force training. 

As one of OCPD’s SWAT team leaders, his first shooter incident occurred in 2004 at a hotel where the shooter killed several innocent people and barricaded himself in a room with a hostage.  After this incident, Mike began studying current active shooter response protocols, identifying many key gaps in shooter response training.

Then in 2012 Mike was involved in his second active shooter situation at the Sikh Temple (Gurdwara) in which Captain Bolender was tasked with being the incident commander overseeing law enforcement operations and response to the shooting. 

Previously Mike spent fifteen years on Oak Creek’s Emergency Response Unit (SWAT Team), ten of which as a team leader.  Additionally, he has been a use of force instructor for 23 years and oversees the Oak Creek Police Department Training Cadre.  Mike received his Masters Degree from Marquette University in Administration of Justice along with a certificate in Leadership.

 After his involvement in two active shooter situations, Mike saw firsthand the tragic effects (and shortcomings) of current active shooter response protocols taught to most.  With this motivation Mike decided to create a program to provide would be “victims” with specific lifesaving preventative measures, critical information, tactics, and ‘first care’ medical training so communities might “never again” have to deal with the horrific outcomes of an active shooter. 

Mike and his team created a three-pronged approach to active shooter events which is unique from any other program.  The Peaceful Warrior Program can be incorporated with any current active shooter protocols or be utilized on its own.  It is specifically designed to ‘fill the gaps’ that individuals who have experienced an actual shooter event have found to exist.  Two of the active shooter programs Mike and his team have created are "Active Shooter Preparedness and Response" and "First Care."  Mike can be contacted at or by email at

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